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Ebay item not received, can I get a refund through credit card as a fraud case?
I purchased a tv through eBay and i never received it, if I don't get a full refund though paypal, do you think I can get a refund through my Bank of America credit card as some type of fraud protection?
1. did you check the feedback on the seller? if all of the recent transactions (within the last 6 months) were positive and they have sold similar gear (be careful of someone that's sold jewelry all of the sudden selling HDTVs at cut rate prices...could be a hacked account) than it's probably an honest mixup. did you contact the seller? if you did not, and there was a mixup in shipping they might not even know that it never arrived. a lot of sellers assume that if they don't hear from you, everything was fine.
2. how long ago did you win the auction? i would give it at least 3 full weeks before i would panic. what level of shipping did you pay for? did you receive a tracking number? if the seller doesn't use tracking numbers, they should. they are a Godsend for sellers because they help to cover the seller's butt. if the buyer claims that the item didn't arrive, you can simply check the tracking number.
3. if you have done all of this and you still get nowhere, you should be able to get your funds back no problem from paypal as long as you can prove that the item didn't arrive (and truthfully that level of "proof" is pretty slim. paypal is so on the side of the buyer as opposed to the seller that they will pretty unilaterally give refunds to the buyer...this is not always fair to sellers either, because there are some unscrupulous buyers that like to claim that they never received an item when they did. paypal then refunds the buyer their money, leaving the seller out of pocket for the money as well as the cost of the item). this is why if sellers only accept paypal and buyers only pay with it, the sellers are much less likely to be scamsters, because they know if they simply don't send the item and pocket the cash, all that will happen is that the person will complain and paypal will yank the money right back out of their account.
4. this is why i would not get a major purchase like a TV from ebay though. i would stick with amazon, newegg, or tigerdirect for things like that. they have better customer support and are much more receptive to problems. i know that tigerdirect would send a replacement pretty much no questions asked if it legitimately did not arrive. you get much more peace of mind with these companies than with joe's TV shack on ebay.
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