Page Collectible
Need some help, filing against seller through paypal?
Look, the thing is this:
I bought a collectible piece on eBay some 2-3 weeks ago. When it arrived the item didn't have a Certificate of Authenticity and immediately contacted the seller.
She replied the next day, telling me that she would check in her warehouse or whatever to see if there's anything missing.
I waited for 6 long day and finally, atfer no reply from the seller, I decided to file a claim through paypal.
They have a resolutio page where you can talk directly to the seller and resolve any disputes, of course I did that. But it seems everything is on her favor.
This morning, the seller replied to me saying "auction didn't mention any COA (certificate of authenticity), we don't ship items with COA..."
So, what can I do to solve this thing in my favor?
I believe I deserve some reasonable explanation or perhaps a refund, since a collectible to be valuable must have a COA, right? I spent over 50 USD on this and now I'm very disapponted.
Someone who could help?
Not all collectibles have COA. If you are expecting one, it should be because of two things:
- the seller specifically mentions that COA will be shipped along with the item
- if no mention in the auction listing was made, you should have contacted the seller BEFORE you bid on the item and asked the question whether the item comes with COA or not
If the auction listing did not mention COA and you never clarified with the seller whether the item comes with COA, then I'm afraid that it will be very hard to resolve the matter in your favor with Paypal.
The most you can do is to leave negative feedback with the seller.
I'm sorry that you were disappointed with the transaction. But one rule in ebay: never assume anything.
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